Employment Services Lead

SUMMARY: Responsible for providing daily guidance and training to all staff at the SERCO-operated Workforce centers and for Directing the delivery of all client services and assuring performances are met.

DUTIES AND RESPONSIBILITIES:

• Supervises SERCO and non-SERCO staff on Employment Service Department.
• Assists in supervision of assigned team in daily operations ensuring quality customer service, guidance, efficient and effective operations, and the best use of resources to facilitate expected outcomes.
• Performs advanced customer intake, assessment, application, and eligibility determination duties for Workforce Development programs.
• Ensures center functions are delivered in a timely manner following guidelines and principles.
• Monitors staff performance levels and develops corrective plans as necessary to meet program requirements, center and system goals; updates individual employee performance files of the employees work performance; handles staff personnel issues timely and effectively.
• Assists management by assigning work to staff members.
• Conducts job matches and refers qualified job seekers to employers.
• Ensures customer information is entered accurately and timely and informs center manager of challenges in training areas for staff and requests training as needed.
• Responds timely to requested information and meets required deadlines.
• Prepares forms, documents, and reports as instructed by management.
• Actively participates in meetings.  
• Ensures quality assurance reviews meet the acceptable outcomes.
• Assists customers with Work in Texas (WIT) application and ensures applications are properly filled out.  
• May interpret assessment results; may interview customers to record and assess employment information to determine customer’s career development opportunities and needs and provides career counseling.
• Performs other duties as assigned.
• Schedule and organize meetings.
• Exhibit professionalism, diplomacy, and ability to appropriately interact with staff, participants, employers, and local stakeholders while maintaining working relationships in all aspects.

EDUCATION AND EXPERIENCE:

• Graduate form an accredited college or university with a Bachelor’s Degree in Business or the Social/Behavioral Sciences preferred.
• Minimum of two (2) years management experience with knowledge in the workforce development system or similar setting desired.
• Familiar and sensitive to the unique needs of the target population.
• Demonstrated supervisory skills and dedication to the issues facing the workers, students and employers
• Bilingual (English/Spanish) preferred.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area.
• Must have Physical demands and work environment:

Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.

2. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

 The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.