Core Responsibilities:

1. Operational Leadership & Service Delivery

• Provide daily guidance and training to One Stop Center staff to ensure efficient service delivery and achievement of performance metrics.
• Oversee the quality, consistency, and compliance of all client-facing services.
• Lead initiatives to improve operational efficiency and staff productivity.

2. Communication & Collaboration

• Maintain clear communication with the Project Direct regarding progress, risks, delays, and any issues that may impact project success.
• Collaborate effectively with internal teams, fostering a cooperative and inclusive environment.
• Share expertise with team members and promote professional development through knowledge-sharing.

3. Risk Management

• Proactively identify risks and communicate potential impacts to stakeholders.
• Participate in risk mitigation planning and contribute to proactive resolution strategies.

4. Adherence to Project Plans & Standards

• Follow project schedules and deadlines while meeting quality and compliance standards.
• Ensure alignment with procedures, standards, and methodologies defined in the project plan.

5. Continuous Improvement

• Actively participate in project retrospectives and lessons learned sessions to enhance future performance.
• Provide feedback to improve processes, tools, and project workflows.

6. Resource & Cost Management

• Use organizational resources effectively and efficiently, avoiding unnecessary expenditure.
• Support cost control by managing workload within budget constraints and timelines.

7. Accountability & Ethics

• Take full ownership of assigned deliverables and ensure they contribute to overall project success.
• Adhere to professional, ethical, and organizational standards, following PMBOK-aligned practices.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration, Public Administration, Project Management, or related field (preferred)
• 3–5 years of experience in operations, workforce development, or project management
• Knowledge of and the ability to learn a variety of relevant computer software programs, computer and other office equipment, and the Internet.
• Interact with customers in a positive and productive manner. Ability to organize work requirements.
• Excellent communications/presentation and writing skills.
• Bilingual (English/Spanish) preferred.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area.
  • PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
  • WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

General sign off: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. I have read and understand this explanation and job description.

DUTIES AND RESPONSIBILITIES:

• Texas Rising Star Mentor Supervisor is defined as an individual meeting the definitions of a mentor.
• Serves as the liaison between employers and the SERCO-operated Workforce Career Centers and adheres to the SERCO mission.
• Texas Rising Star Mentor Supervisor is defined as an individual meeting the definitions of a mentor.
• Assists providers obtain, maintain, or achieve higher star levels of certification.
• Complete annual professional development and continuing education consistent with the CCR Texas Rising Star annual minimum training hours requirement for a Texas Rising Star–certified child care program director.
• Staff members are mandated reporters when observing serious incidents, as described in the Texas Rising Star guidelines.
• Provide mentoring and/or technical assistance to Entry-Level Child-Care Providers and Texas Rising Star providers.
• Ability to organize and manage multiple priorities.
• Responsible for overseeing the caseload of Child Care Services to customers ensuring  positive outcomes
• Submits required reports in an accurate and timely manner
• Selects, assigns, evaluates and recommends termination of staff in accordance with Serco Personnel Policies
• Works with the contract manager and child development to assure CCS operations are completed as required
• Works cooperatively with Serco in supervising and coordinating workload of CCS staff
• Handles provider and staff concerns in a professional and efficient manner.
• Participates in training projects to promote staff development
• Provides and ensures communication among areas of responsibility through interpretation of CCS policies and procedures
• Establishes a method of learning and resolving complaints, originating from providers, in accordance with guidelines set by the Texas Workforce Commission
• Assures accuracy in ELP files according to policy and procedure relating to quality assurance
• Provides effective interface with advisory boards, neighborhood councils, special committees and other agencies and non-profits
• Must be able to use problem analysis and problem resolution at both a strategic and functional levels.
• Develops and implements Staff Development for personnel on a cycle for knowledge, skills, and job specific responsibilities
• Performs other duties as assigned
• Must be able to travel within service area and outside the area for staff development or training. 

EDUCATION AND EXPERIENCE:

1. Bachelor’s degree from an accredited four-year college or university in early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science
2. Bachelor’s degree from an accredited four-year college or university with at least 18 credit hours in early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science with at least 12 credit hours in child development
3. Associate’s degree in early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science, and two years of suitable experience in early childhood education as determined by the Board.
4. Minimum work experience requirements of one year of full-time early childhood classroom experience in a child care, Early Head Start, Head Start, or prekindergarten through third-grade school program.

 DESIRED KNOWLEDGE, SKILLS AND ABILITIES:    

1. Proficiency in the use of computer reporting and database programs.
2. Proficiency in Microsoft Office Excel, Word and Power Point.
3. Proficiency in Microsoft Office 365, One Drive and Share Point.
4. Proficiency in resume writing and review.
5. Proficiency in interviewing skills.
6. Proficiency in public speaking.

 OTHER REQUIREMENTS:

Attain and maintain the Texas Rising Star Assessor Certification.

Attain Texas Rising Star Mentor micro-credentialing.

 SPECIAL REQUIREMENTS:

1. Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
2. Must have access to reliable transportation in order to travel within service area. 

 Must have Physical demands and work environment:

The physical demands and work environment characteristics describe here are

representative of those that must be met by an employee to successfully perform

the essential functions of the job.

PHYSICAL DEMANDS: While performing duties of the job, employee is

occasionally required to stand; walk; sit; for long periods of time. Employee

must be able to drive for extended periods of time. Employees must

occasionally lift and /or move up to 25 pounds, must be able to set up

display area.

WORK ENVIRONMENT: Fast paced, demanding physically and mentally,

will be in constant communications. This is a telework position MUST have reliable internet connection and hardware for initial onboarding.